About STB > Overview
Overview of the STBThe STB serves as both an adjudicatory and a regulatory body. The agency has jurisdiction over railroad rate and service issues and rail restructuring transactions (mergers, line sales, line construction, and line abandonments); certain trucking company, moving van, and non-contiguous ocean shipping company rate matters; certain intercity passenger bus company structure, financial, and operational matters; and rates and services of certain pipelines not regulated by the Federal Energy Regulatory Commission.
The STB staff is divided into the following offices.
The Office of Public Assistance, Governmental Affairs, and Compliance (OPAGAC) serves as the public's point of contact to the STB as well as the agency's outreach arm. It works with members of Congress, the public and the media to answer questions and provide information about the STB's procedures, regulations and actions. The office houses the Rail Customer and Public Assistance Program, which provides an informal venue for the private-sector resolution of shipper-railroad disputes, and also assists Board stakeholders seeking guidance in complying with Board decisions and regulations. The office also oversees all aspects of rail operations subject to the agency's jurisdiction to ensure that such operations are consistent with each carrier's statutory responsibilities. This office maintains the STB library.